Brands aren’t required to accept returns, exchanges, or provide a refund unless stated in their store policies. Go directly to the brands website and scroll to the bottom to see the shop's policies. If the brand does not have a policy, contact them directly for one. If a brand is willing to accept a return, be sure to document the details in an email before returning the item. Details should include:

• Where to send the return
• When does the brand want to receive the return by
• Who will be responsible for the cost of return shipping
• What shipping method to use

What to do if a brand doesn’t refund an order, or if the brand doesn’t accept returns? If the brand doesn’t allow refunds or returns, you may be able to escalate communication to the Local Shops team. Please emails us all the details so we can decide on the best action. You can email us directly if:

• You never receive your order
• Your order wasn’t as it was described on Local Shops

Every brand on Local Shops is responsible for their own policies regarding refunds, exchanges, and returns. Policies vary from brand to brand. Before making a purchase, you should review the brand’s Returns & Exchanges Policy directly on their websites homepage.

Email the Local Shops team directly with the details of your order, item(s) in question and the communication you have attempted with the brand.

Use your order confirmation details and contact the brand directly. You can find your guest order through your inbox.

• Locate the email receipt you received when you placed your order. This email is sent from Local Shops.
• View your order and save it as a PDF on your desktop.
• Email your order detail and grievances directly to the brand you purchased from.

If you messaged the brand and did not receive the help you needed, contact hello@localshops.com and we would be happy to assist you.